Employ this SLA (Service Level Agreement) Cloud Computing template when formalizing the terms and expectations between a cloud service provider and a client. This template serves as a crucial tool for establishing clear benchmarks and responsibilities, ensuring a mutually agreed-upon framework that governs the quality of cloud services.
This Service Level Agreement (SLA) (this "Agreement") is made by and between [Client.Company] a company in [Client.State] with offices located at [Client.StreetAddress] [Client.City] [Client.PostalCode] ("Client") and [Sender.Company] , a company in [Sender.State] with offices located at [Sender.StreetAddress] [Sender.City] [Sender.PostalCode] ("Service Provider"), effective as of (Effective.Date) ("Effective Date").
WHEREAS, the Parties have entered into this Agreement effective as of (Effective.Date) for the provision by Provider of the Cloud Services (as defined therein) (the "Cloud Services"); and
WHEREAS, the Agreement states that the SLA is a condition precedent to any extended term of the Agreement; and
WHEREAS, the Client is willing to continue with the Agreement past the original end date solely upon the Service Provider's acceptance of the terms and conditions of the Agreement, and the Service Provider confidently accepts the terms and conditions herein;
THEREFORE, considering the preceding terms and conditions and the Cloud Services, the parties hereby agree as is outlined in the following sections: